请问各位GG、MM有试过投诉你case officer吗??向谁或者什么部门投诉?结果如何啊??会影响PR吗??

Stage 1
Direct your complaint to the manager of the branch where the matter was handled. The manager is responsible for addressing complaints directly.  

Stage 2
If you are not satisfied with the branch manager’s response to your complaint you can then take it further by writing to the Deputy Chief Executive – Immigration.

How do I make a complaint to a branch manager?
Write to the Manager of the branch where the matter was handled. You should do this first regardless of whether the branch is an Immigration New Zealand office or a Ministry of Foreign Affairs and Trade office.

How do I take a complaint to the Deputy Chief Executive stage?
If your complaint cannot be resolved at branch level, you can contact the Deputy Chief Executive - Immigration by post, fax or by email:

Deputy Chief Executive – Immigration
Department of Labour
PO Box 3705
Wellington 6140

Or by fax to 04 915 6278
Email: [email protected]

Who will reply to me if my complaint goes to the second stage?
If your complaint is considered at the second stage you will usually get a reply from the senior manager responsible for the area where the branch or work group is located. If that manager has dealt with the complaint before, or they think it is necessary to escalate it, you will receive a reply from the Deputy Chief Executive - Immigration.

What sort of information should I provide with my complaint?
To help us deal with complaints quickly, please provide the full name and relevant Client and/or Application number of the case the complaint is about.  If the client and application numbers are not known please provide full name(s), date(s) of birth and if possible passport number(s).  

Please also provide a short, clear description of the reasons for the complaint together with any relevant supporting documents.

What kinds of things can I complain about?
A complaint might relate to any interaction between yourself and Immigration New Zealand. Often (but not always) complaints relate to issues around process (e.g. how you were treated or how long it took to deal with your case).  

What if I am just not happy with the decision made in my case?
If you have had an application declined and you are not happy with that decision you should consider taking any avenue of appeal that you are entitled to rather than make a complaint.  For example, if you’ve been declined residence you can usually appeal to the Immigration and Protection Tribunal.  If you have been declined a temporary visa you can ask for the decision to be reconsidered as long as you are in New Zealand lawfully.  You can find more information about these avenues of appeal in our Operational Manual (see instructions R5.55.5 and E7.35.1).

Why do we have a Client Complaint Resolution Process?
We have a Client Complaint Resolution Process so that clients have an accessible, straightforward avenue to seek resolution of a complaint about any interaction between Immigration New Zealand and its clients.

The process also enables us to:

•investigate and resolve problems within branches initially
•identify problems that we cannot fix directly at branch level, then fix them
•quickly endorse and support robust decisions.
What are the principles of the process?
We assess complaints in accordance with these principles:

•we acknowledge our mistakes and put them right if we can
•we will treat complaints with priority and give a timely response
•we will be fair
•we will try to see things from the client’s perspective and understand, and therefore address, why they think we were wrong
•we will not be defensive of existing decisions – we will take a genuine fresh look at the issues raised
•someone else – not the original decision maker – will look at the individual case on its own merits.
How long will it take, and what can a client who complains expect?
When we receive a complaint, we will:
•apply the principles outlined above
•send the client an acknowledgment within two working days
•respond to the complaint at the branch stage within 15 working days of receipt of the complaint by the branch.  A Branch Manager may extend this timeframe in complex cases and will keep the client informed
•respond to the complaint at the Deputy Chief Executive – Immigration stage within 20 working days of receipt of the complaint. The Deputy Chief Executive may extend this timeframe in complex cases and will direct Immigration New Zealand to keep the client informed
•make sure the response is subject to quality assurance for completeness and accuracy.
Please note that complaints involving multiple issues and/or the actions of multiple branches are likely to take longer to answer than the timeframes indicated above.

Client complaint documents
Our internal Client Complaint Resolution Process and guidelines are available, and are provided here in the interests of transparency.

•Client Complaint Resolution Process PDF [44KB] The purpose of the Client Complaint Resolution Process is to provide clients with an accessible, straightforward avenue to seek resolution of a complaint about any interaction between us and our clients.
•Guidelines for the Client Complaint Resolution Process PDF [33KB] This document is designed to provide guidelines and advice for the timely completion of client complaints.



没投诉过 有段时间想投诉来的~但是过了一些日子PR下来了~~



几年前投诉过case officer,开始写信给manager,后来是Deputy Chief Executive – Immigration。不幸的是还没等到结果下来,我的case就批了。





9个月了,case office都没碰过我的case,现在却突然要我重新submit很多以前就已经submit过的资料,又说这个有问题那个有问题的!






en en








新西兰ddddddddddddddddddd 评论 关门了 没有了 评论 等延签公告哈哈哈 评论 网课应该有吧 评论 都关门了, 等过几年疫情完了再开 评论 有没有便宜的语言学生签证 评论 有的,老人在新西兰的话 ...



新西兰我现在在基督城等奥大的master of science full offer,但是他们全程没有问我要护照等任何信息,这个正常吗?还有是先enrol再搞签证呢还是有了签证才能enrol?Enrol deadline他说是2月14号如果是 ...



新西兰朋友推荐了一个中介,他说全程免费,还说是从学校给的佣金中赚所以不收我钱,但学费还是一分没多 不懂就问靠谱吗? 评论 靠谱 但没必要,建议你自己申请这是很好的锻炼。 评论 ...



新西兰2020年申请AUT硕士,由于疫情无法入境,一直上网课,2022年7月毕业,如果还不开放边境,请问还给三年open工签吗?谢谢各位大神。 评论 只要你能来NZ,毕业后就能有open工签。你现在要 ...



新西兰想请教大家,如果收到了豁免提交了签证。大概多少个工作日可以批下来呢。 已经等了8个工作日了。有点小着急。 谢谢大家的解答,祝大家万事顺意 评论 移民局在“快速”处理大赦 ...



新西兰如题如题,求小伙伴 评论 你不觉得到麻省理工去读护士太浪费了吗?护士吗随便找个护校就可以了。 评论 你别扯淡了 看看美国的护理有多难读再逼逼吧 你不说话没人把你当白痴。垃 ...


NZ Policy Certificate (NZPC)大概多久

新西兰请2021 Residence Visa 的NZPC大概多久呀? 评论 NZ还是蛮快的,一周内吧 评论 3 周左右3 周左右3 周左右 评论 谢谢~~~~~~~~~~ 评论 谢谢~~~~~~~~~~~~ 评论 Policy Certificate 是什么东西?政策证书? 评论 ...



新西兰大家都来畅想一下拿到身份后对未来生活的规划?是保持现状还是有所改变。 评论 1.迎娶白富美,走向人生巅峰. 2.买几套房子收租,吹吹牛逼. 3.买个小生意,压榨一下员工. 4.换护照去澳洲 ...



新西兰EOI:2019年7月4日 ITA:2019年7月11日 Lodgement:2019年10月2日 CO1: 2021年6月18日 CO2: 2021年12月8日 CO3: 2022年2月1日 系统显示approved: 2022年3月21日 也是好事多磨吧,当时交申请的时候还是单身, ...


求助!One off提交不了

新西兰请问各位知道这是什么问题吗? 从昨天到现在都一直出现这个error 2022-3-2 08:04:27 上传 下载附件 (50.48 KB) 评论 就是崩了呗 交不了就算了 难道还咬他一口 评论 这次第二阶段的提交前填的 ...


有谁知道 清楚这个事情呢?

新西兰大家好 我有个问题 这面纽币如何通过A N Z 银行汇给国内的亲人 都需要准备什么呢 谢谢诸位了 评论 柜台上银行工作人员办理,提供汇款人护照和银行卡手续费$28/笔。收款方账号住址以 ...


2021 interim visa

新西兰有提交申请后拿到临时过渡签的小伙伴吗?这个是临期前自动发到邮箱还是怎么弄。还有几天签证过期,等到心慌慌~ 评论 打电话问移民局。 评论 自动派发,。。 评论 本人三月五号 ...