IT Service Desk Support (Level 1 & 2)
King's Own Institute
Cooks Hill, Newcastle, Maitland & Hunter NSW
Full time
King's Own Institute
Our organisation is a well-established higher education provider of educational services and products to the International Education sector with students from over 30 countries.
The role:
We are seeking a organised and detail-focused administrative professional to undertake these important roles, completing academic and enrolment administration, and assisting our teaching staff, to ensure our students receive the best quality education. The position will report to the Director of IT and Senior IT Officer.
Essential for this position is a "can-do" attitude, and a willingness and ability to work collaboratively and flexibly in a team, particularly during peak periods. Successful candidates will be able to effectively manage conflicting priorities, and their strong communication skills will ensure they are able to provide high quality, professional, and efficient customer service to all stakeholders, with KOI’s reputation at the forefront at all times.
The main responsibilities will include:
- Provide 1 & 2 level support
- Respond to IT requests and incidents through the service desk
- Be familiar with ITIL processes or service desk processes
- Deliver services according to IT processes: incident, request fulfilment, business-critical, change and release management
- Administrative tasks such as user identity management through Google workspace or MS Office 365 for Education
- Manage a Windows Server with a storage server (Dell PowerEdge and PowerVault server)
- Manage a Virtual Machines through VMWare ESXi and vCenter server
- Manage LAN and WAN networks through Fortinet Firewall, Managed Switches
- Manage WiFi APs through Fortinet APs
- Install, configure and maintain new and existing IT infrastructure
- Ensure AV equipment, data projects, TV and computers are always functioning
The successful candidate will have:
At least 3 years’ experience in a similar role/position
Preferably within the education industry, proactively demonstrating a strong client focus to staff, teachers and students.
Excellent communication skills (written and verbal) along with a high level of attention to detail and proven aptitude for analyzing and resolving operational problems
Strong organisational skills
Ability to work within a team environment and autonomously without supervision
The benefits:
A rewarding remuneration package is on offer, including time off in lieu for additional work where required during peak periods
Work for a stable and growing organisation which offers long-term job security and opportunities for career development
Application
If you feel you have the skills and experience needed to match this role, we would love to hear from you. Please send your CV and cover letter to [email protected]. Please ensure your application includes a one-page cover letter detailing your suitability for the role and a copy of your resume
For further information and/or a position description, please contact the KOI IT Team at (02) 9283 3583
Please note:
Only shortlisted candidates will be notified of the outcome of their applications
These are permanent positions on offer, so we are only able to consider applicants with the right to live and work permanently in Australia (PR or Australian citizen)
澳洲中文论坛热点
- 新西兰总理：出世在新西兰的新纳粹Thomas Sewell是“挺蹩脚的人”，但那是澳洲的问题
- 新西兰总理拉克森称新纳粹Thomas Sewell是坏人，但是没对要求把他从澳大利亚遣返到诞生国去的呼吁置评。
- 撞穿学校栅栏害死十一岁男孩的司机不必坐牢
- 一位女司机撞穿学校栅栏、害死了11岁男孩，被罚2000元罚金、撤消驾照，不必坐牢。Jack Davey 的父母去了