在新西兰
If you are interested in this position, please send your CV and Cover Letter to my email address. Thank you!
Duties & Responsibilities:
- Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
- Monitor and update call logging system, ensuring customers receive top level service
- Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.
Job Objectives:
- Main Purpose: To provide technical IT Help Desk analysis and solutions to our clients.
- Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
- Assess and resolve customer IT queries for First line support, using judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
- Monitor and update call logging system, ensuring customers receive top level service
Knowledge, Experience and Skills:
- Fluency in Mandarin & English both written and oral is imperative
- 3rd level IT related degree desirable
- MCP and Microsoft software certification desirable
- Excellent communication skills with the ability to support clients remotely
- Experience in adhering to KPIs
- Excellent time management skills and ability to work under time pressure
- Base understanding of Microsoft Active Directory
- Understanding of ITIL framework
- Previous Level 1 support