新西兰RA Customer Service Representative


在新西兰



We are currently looking for a Full-Time 6 Months Fixed-Term Customer Service Representative for our Returns & Warranty (RA) team in our Head Office! This is a satisfying career role for fresh graduates who are customer focused and tech savvy.

This is a 6 months fixed-term position with the possibility in becoming a permanent. Roster is Monday to Friday 9.00 am - 5.30 pm, overtime works available if the workload is higher than usual.

Tasks and Responsibilities:
•        Process the return of faulty/non-faulty goods from all customers.
•        Liaising with suppliers and ensuring efficiency and correct procedures are followed.
•        Return of all faulty items to Vendors to get them repaired, replaced or credited, ensuring that turnaround times meet customer expectations and company standards.
•        Respond to customer enquiries/problems via the phone and email in a timely manner, providing excellent customer service at all times.
•        Make decisions as to whether to repair or credit a product, or whether to reject the warranty claim and inform the customer of decisions within 24 hours of their request.
•        Manage any necessary follow-up actions required to facilitate a timely response.
Requirements
The successful candidate must have the following attributes:
•        Excellent in computer hardware and software knowledge.
•        Previous experience in administrator & customer service related roles is preferable.
•        Fluent English communication skill in both verbal and writing.
•        Great communicator who listen and understand customers’ requirements, as well as talk things through in a clear and concise manner.
•        Details oriented and a reliable team player.
•        Be a people person – friendly, upbeat, and enthusiastic, and a great team player.
•        Weekend works may be required.

We thank all applicants. Please note that only shortlisted candidates will be contacted.


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