新西兰发帖提醒大家daily baby deals客服多么可恶 大家给个

在新西兰

5月29号在dailybabydeals.co.nz买了几件merino给可乐，5月31号群里大家也想买一些romper什么的，一次邮费7刀，大家合邮凑够150就可以免运费。都是五块石快的小东西，能省则省。

弄个破order弄了好久，最后无奈上facebook看他们说网站坏了要改manual order. 我email了一份很仔细的单子，因为很多东西好几个妈妈要但是不同size的

过了两天dbd回信说好多东西没货了， 但是We managed to secure most of your order apart from the bunny rompers and cow rompers。给我发了invoice，明明超过了150刀但是还是加了邮费。我回信后他们把邮费取消了。东西给的少了很多，弄得我根本分不清谁订的什么，想说邮到了再说，大家再分。

5号，我发信问东西什么时候才能到，被告知'your orders on the 29th and 30th will be sent out tonight' (原文我写的是29和30号的order，其实是29，31）

9号收到了29号我自己订的几件衣服，1岁的衣服merino hoodie，比mokopuna的6个月的都小。反正能穿，这个也不怪他们，也就算了。可是31号群里的那个一直不到

我等了两天又email去问

14号，被告知We are currently processing your order and have discovered we are out of stock on 2 of the character leggings and the Mickey moust character romper. Would you like to swap for another style?

5号说要邮出来，14号变成processing。之前在没货的前提说secured my order现在又变成没货
我回信说ridiculous，我不换 （因为我也没法换，我都不知道是哪个妈妈的货！）

之后又不理我了，也不说道歉，也不解释他们说5号邮出来怎么现在才process, 更不提退钱的事情！

等了两天，我急了，在facebook上跟贴留言 （note: 他们facebook不让发帖，只能在他们后面跟帖）我把由始至终从31号我如何place order，网站如何坏了一不告知，我如何对他门服务不满意，全部写上。facebook还挺礼貌，说we're sorry you feel this way, 然后说要refund, 这个应该是16，17号。

我等了两天还是不回我。19号我email问他们到底想怎么样，20号他们说我没有给他们发帐号，然后说要refund，我说我就要退那几样的钱，别的我照要。他们回due to the nature of your post on facebook we are cancelling your order. 我火了，我说什么nature? 我说真话的nature?? 你们在facebook工作效率极高，email就不理人。

20号帐号给了，24号今天钱还没给我。我上facebook发现他们把我拉黑了。

我换个帐号在facebook又继续留言。这次我是真火了。你丫的要是行得正又怕别人说你吗？到现在解释没有道歉没有钱没有。

结果没20分钟就被他们删了，给我email
You have been banned from our site due to defamatory postings on OUR facebook page. We as a business will not tolerate this type of behaviour on the page. Several apologies were given in Facebook posts when our system went down as it was out of our control and unfortunately your order came in after most of the stock we had sold out. We were not able to email that our system had gone down as our emails also didnt work but we did post this on Facebook so you were well aware.
We have offered you a refund, and will process this this week as our accounts lady works part time.
Your alias has now also been banned and the post has been reported to Facebook. We are quite prepared stand up against any charges you may have as you have agreed to our terms and conditions on our site which are quite clear.
Please refrain from contact us again or we will also get our solicitors involved.
Regards
Kelly

我回信，
defamatory as in telling the truth? if you had any reasonable explanation/excuses for your lies and awful services, you wouldn't have needed to blacklist me at all.  in fact, if you were all the openess to comments that you were, perhaps you didn't even need to prevent anyone from posting on facebook altogether.

you 'secured' me of what you said was part of my invoice. you said it was posted out 'tonight' 3 weeks ago. i dont see what excuses you have of not being able to provide explanations or at the very least apologies for this, which to date you have not. i have also alerted my lawyers of this. i'm curious as to whether or not you have facebook records of this. because if you have deleted everything obviously there is no evidence of anything but emails. all the better for me.



他们每一封email我都还留着，说的每一句话都是记录。

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哎呀呀，真不咋地

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小老鼠有啥办法

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http://www.consumeraffairs.govt.nz/about-mca/contact-us1

try this

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建议找个律师问问吧。

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售前售後服務是多麼的重要啊

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这服务也太不行了。支持你，要strong 一点，。

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这服务太差劲了。

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你的情况是商家breach the fair trading act. 跟他說我会email 給commerace commission跟進因為你違反fair trading act.
這样跟他説比較有用。
If you believe a trader has breached the Fair Trading Act you can let the Commerce Commission know
http://m.consumeraffairs.govt.nz/for-consumers/law/the-fair-trading-act-1

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好长，看完了好晕！

我理解的故事是：这个网站收到了一单很复杂的单，但是因为系统崩溃所以事后才发现复杂的订单上的东西其实卖没了。然后网站就有点抓狂，谁tm的趁系统崩溃不识相的点那么多东西？问了卖家说你要的东西没了，要么退钱要么换。结果卖家说不愿意换。网站觉得这事太草泥马了！特么的发了个那么复杂的杂七杂八的order list，老子花了半天去查stocklist浪费老子的精力，你特么的还敢说不要？去你的，老子全都不卖了，不跟150刀过不去了～～得罪你一个，还有一群别的客户哈我～

而网站的facebook游戏规则是：他们自己facebook不让发帖只能跟帖，谁敢跟帖就不卖给谁，把谁拉上黑名单

所以他们的综合销售理念是：老子开心就卖，出问题了就不许你不买。你敢不买敢跟他们jump up and down，就推出律师大人来吓唬你。

总结：把钱refund回来，让这个网站自生自灭去吧！

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这总结比LZ写的容易看多了~

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没见过这么做生意的。。。

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他让我Please refrain from contact us again or we will also get our solicitors involved

我刚刚给commerce comission file complaint了。谢谢

虽然他这个不能完全违反上面的example. 试试吧。

他的网站没有任何contact details, 连城市什么都没有。只有你可以发给他的地方

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我单子不算复杂了。。。。他们网站设计的太复杂。跟淘宝是的，一个图片好几个图案，就是那种A组六个不同样式，B组六个不同样式。。。没办法

我花了好久把大家单子一个一个加入购物车，网站超级难用，当时不就图便宜嘛~

你总结错了一点，那就是他刚开始跟我说有货，给我发了invoice, 我付钱后过了几天他们说几天晚上邮，再过十天又说现在在弄发现没货了，而且刚开始并没有跟我说可以给我退钱。我上facebook发帖了他们才说退。又说我没把银行账户给他们。现在又说让我等他们accounts上班，不要再联系他们

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这典型的kiwi鸵鸟心态
出了问题就当看不见，不主动解决，而是假装看不到当这个问题不存在。篓子桶大了就一刀切，耍无赖……

问题是他们accountant上班了你又不知道，要是会计给忘了，按他们的意思，你还不能再问这事了吗？

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他們好像違反Fair trading act 1986
section 21Demanding or accepting payment without intending to supply as ordered
http://www.legislation.govt.nz/act/public/1986/0121/latest/DLM96947.html

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I don't think it was an intentional not wanting to supply, well at least not when they invoiced me.

可是这办事，态度等等实在是unethical

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所以我就不爽。丫收钱挺痛快啊！弄个啥account 没上班 我知道你啥时候上班 我知道你啥时候给我钱。到现在不说啥时候给

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我也没遇到过这事儿，挺气人！

我看了他们网站，构架很简单，就是一个基础的淘宝店，这要是让他们看看淘宝，还不得闪花他们？多少淘宝店主自己经营淘宝店，自己管帐自己客服，都特么的运营顺利上钻上星。

怎么到了他们那还整出一会计？？？我看就一皮包公司装大户。。。。。。

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不过他们misled me by invoicing me for stock they didn't have. Then further misled me thinking they had stock by saying it was going to be posted out.

They have offered a refund, just never said when

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所以感觉各种借口！因为facebook和email都是一个人，咋还需要一个所谓会计？！就连他们bank account都不是公司是私人

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我看你的內容是他們收了錢遲遲不發貨，等到你投诉就先退錢。但又不知何时退錢。那就違反FTA：Delivery of Goods
If a business can't supply goods or services within a specified time or a reasonable time then they must not accept payment. What is reasonable depends on the specific circumstances. Generally what is normal practice for that industry or situation is considered to be the reasonable standard.那你就可以make a complaint.
Penalties under the Act
A trader who breaches the general prohibition against misrepresentation can be ordered to stop, to issue corrective advertising and to pay compensation. These are civil penalties, and any action must be taken within three years after the loss or damage caused by the breach was discovered (or ought reasonably to have been discovered).

If a trader contravenes the other provisions of the Act, criminal penalties may also apply. Companies can be fined up to $200,000 and individuals up to $60,000, plus costs. Criminal proceedings may be taken up to three years from the time the alleged breach occurred.
http://www.consumer.org.nz/reports/fair-trading-act/making-a-complaint
http://www.consumer.org.nz/reports/fair-trading-act/common-problems

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支持LZ维权到底

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烂客服赔生意啊

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LZ 我細看這網站所買的貨色，除了merino 貨品外，大部份是從中國淘寶上淘過來。好像GAP, Dora, Peppa pig t shirt, romper 在淘寶上的價是US$4.5-$9.6 /pc包運費到NZ. 我看他們價錢很便宜我估多的是淘寶貨色。that's mean 他們的衣服不是有Disney or fisher price license 即是假貨，老鼠貨。你可向commerce commission complaint 他們買假貨違反fair trading act and copyright law. 不過我提意你跟這網站說說看看他們有什麼反應！by the way 即使parallel Import commerce commission 也要他們出示的distributor 是誰才可證明是否買真貨。

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谢谢！我想顺便问一下， 他的invoice上没有gst number，也没有打上gst inclusive, tax那一栏也是0.00，这个是否有违反法律？谢谢

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打到IRD问问 说不定能查点什么出来。 BTW，还没收到refund吗？

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我看他们除了merino的东西，其它都是３周delivery,应该是有人买了他们才从中国进货的．他们家的衣服大都在淘宝上看到过．包括那些ｇａｐ的睡衣

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对于这种事情，我一般就是退款就算了，以后不买他家就是，花时间和他周旋，不但浪费我的时间，还生气上火的，没必要。有时间不如看个喜剧，让自己开心一下。

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没有，这个不是他们的trading name, 又怎么能查出来？直接根据账号查？