是不是8点前只让老人进去
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不是说 被取消了嘛
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明天去
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也想知道。周六7点多一点进wws，正常进，我家附近这个一直是7点开，我经常一早去买面包牛奶。但周一昨天去被拦下叫出示老人卡要不然得到8点。昨天忘问这个老人专用时间段是哪天实行
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周一到周五都是八点才能进，周末可以七点开门就去
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我那天8点跑过去的，老人们可能动作慢，满商场还都是呢
唯一优点是，老人们需要人工服务结账，自动收款这边空的
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HELPING EMERGENCY SERVICES TEAMS DURING THIS TIME
Dear Cxxx
You will have heard at the weekend that essential services will remain open as the COVID-19 situation continues. Supermarkets, liquor stores and petrol stations are essential services and as such all our stores remain open every day across Australia. Our distribution centres are also open and we're working with our suppliers and partners to get more stock to stores as fast as possible.
We're open 7am to 8pm every day
Our supermarkets will remain open 7am to 8pm every day*, with the first hour of trade on weekdays exclusively for Coles Community Hour. Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop. Supermarkets will also close no later than 8pm to give our team members the time and space to extensively clean our stores and replenish the shelves for customers the next day.
*where state laws allow
Helping our emergency services and healthcare workers
We know how hard our emergency services and healthcare workers are working right now, so we're dedicating our Tuesday and Thursday Coles Community Hours to them, starting Thursday 26 March.
This means that the first hour of trade on Tuesdays and Thursdays will be for emergency services and healthcare workers who hold an AHPRA card, have a workplace ID or are wearing their work uniform^.
Monday, Wednesday and Friday Coles Community Hours will be for customers who hold a government-issued Pensioner Concession Card, Commonwealth Seniors Health Card, Companion Card, Seniors Card, Disability Card and Health Care Card^.
^these arrangements will be reviewed as necessary.
Health and safety in our stores remain a priority
We are applying guidelines to help with social distancing in our stores. We advise that customers should use the length of their trolley as a guide for the distance between themselves and other shoppers and we ask all our customers to please wash their hands before entering stores. The use of tap-and-go for payment where you can is also encouraged. We'll be announcing further health and safety initiatives in the coming days.
New Coles Online Priority Service (COPS)
We're in the early stages of rolling out our new Coles Online Priority Service (COPS) and we're looking to bring this service to as many vulnerable customers as possible, hopefully by the end of the week. Our priority is ensuring we can offer a good range of everyday grocery essentials with high availability to our customers who find it difficult to shop in-store. Please check www.coles.com.au for further updates on this home delivery service; we'll be making it available as soon as we can.
We are incredibly proud of our team members in-store who are working hard to get stock on to shelves as fast as possible, create a safe place to shop, and provide our customers with great service. We ask that you continue to show them kindness and patience.
Best wishes,
Steven Cain
Chief Executive Officer
Coles Group
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上面是刚收到的电邮
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这是上星期五WWS的电邮
Dear Vxxx
These are undoubtedly testing times for all Australians, given the impact COVID-19 is having on the way we live. And if you believe the experts, we still have a long way to go.
At Woolworths, we accept that this is no longer business as usual. In the last four weeks, we have seen a huge surge in demand, which inevitably means you're seeing material product shortages on our shelves.
Like all Australian grocery retailers, our aim is to provide the food and essential products all our customers need. This absolutely remains our focus, but we need your help.
In the spirit of fairness for all Australians, especially those who need our help the most, we have made some changes. These include:
New product limits
We ask you to please respect these limits and only buy what you need. If we all do this, there is more than enough to go around.
For the latest details on limits, please visit woolworths.com.au/updates
Priority deliveries
We have also introduced Priority Assistance home deliveries to help the elderly, people with disability, those with compromised immunity and those in mandatory isolation. To apply for Priority Assistance delivery, please complete the form at woolworths.com.au/priorityassistance
Dedicated shopping hour
This week, we introduced a dedicated hour for the elderly and people with disabilities to shop between 7am and 8am before we open to everyone. It was a "rocky" start, but it is getting better. And because we want to do whatever we can to help those most in need, we've decided to extend it for at least another week.
Online orders for Pick up and Delivery
To help our stores cope with the huge increase in demand, we have had to suspend Pick up in all stores, and have paused home deliveries in many areas. However, we know that home delivery will only become more important, so we are working hard to ramp this up as much as we can.
The health and wellbeing of our customers and team will always be our top priority. With that in mind, we have made some changes intended to protect everyone. These include:
Social distancing
We have introduced some sensible guidelines for social distancing in store. These include using the size of your trolley as a distance guide between you and other shoppers, following markers on the floor at the checkouts and using tap-and-pay whenever you can. We’d also ask that you wash or sanitise your hands before you come into a store.
Contactless deliveries
We have moved to a contactless delivery service with all orders delivered to your front door only. All orders will be placed in reusable bags and we've also suspended our crate to bench service.
Cleaning and hygiene
As an extra precaution, we have significantly increased cleaning across all our stores with many stores doubling their cleaning time from 5 to 10 hours every day. We've also upgraded to hospital-grade disinfectant and are focusing on regular cleaning of counters and other surfaces. And as well as thorough hand washing, you'll start to see many of our team - including checkout operators - wearing protective gloves.
Our teams are working incredibly hard to support the communities we are proud to serve. We ask that you continue to treat them, and each other, with the respect and kindness everyone deserves.
Finally, a heartfelt thank you for your continued patience, support and compassion. We can only do this if we work together and look out for each other. If we do this, I have no doubt we will collectively overcome this once-in-a-generation challenge.
Brad Banducci
CEO
Woolworths Group
To find out more, please visit woolworths.com.au/updates
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