澳洲HealthEngine篡改用户评语，总裁Marcus Tan医生道歉

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网络预约GP的生意HealthEngine的总裁身处篡改用户评论风波，已经为该公司的行为道歉，并宣布对其“理想的评论系统”进行审查。

Fairfax媒体在周日独家披露，HealthEngine的47900个“正面”患者评语中的53%曾被修改，很多是从中性的或负面的评价被修改为“正面客户反馈”。

一开始，HeathEngine的负责人Marcus Tan为其公司的评语系统辩护，说只发布正面评价是因为GP做的好。

但是周一HeathEngine的主页上发表了一封信，Tan医生自己也是GP，他说该公司并非有意误导读者，并且已经意识到做的不够好。

他写道：“用户的信任对HealthEngine是最重要的，我们正在对HealthEngine职业认证系统进行内部和外部审查，确保其清楚、完整、最好地反应患者的评语。我们已经从我们的网站删除了全部的用户反馈，知道审查结果出来之后再另行通知。”

在社交媒体上另一条评论中，他说他意识到了评论审查员的工作方式导致了一些“无意造成的困扰”，他为此“毫无保留地道歉”。
HealthEngine说，此前并没有发布负面评价是因为其系统是“理想的”，会根据法律和澳洲卫生职业监管机构（AHPRA）的指引而删除身份信息和临床信息。

Fairfax媒体在审查了原始评论和篡改后的评论之后发现，很多样本是内容相关的，但是负面评价被删除了，造成篡改后的评论不能反应患者的观点。

一名患者原本写道：“医生挺好的。我在那里看过的医生都挺好，就除了XXX（医生的名字），她的表现让你觉得你在浪费她的时间。”这条评论在网站上被篡改为“医生挺好的。我在那里看过的医生都挺好。”

HealthEngine是澳洲增长最快的科技公司，2015-17年收入增加了305%。

原文有原始评论和篡改后的评论比对清单


(总裁Tan医生)


https://www.brisbanetimes.com.au ... 0180611-p4zkq8.html

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这也可以啊

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一看长的贼眉鼠眼的，改几个评论不算个事儿吧。

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就跟meriton公寓洗差評差不多吧

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现在有不洗差评的engine吗？！

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看google review簡單粗暴方便快捷

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新闻选照片真是技术活

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是华人啊

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还是西澳大学出身的

来认识Tan医生：
https://www.brisbanetimes.com.au ... 0170816-gxx2ty.html

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https://healthengine.com.au/ 主页公开信

A message to our valued users and customers...

I wanted to respond to a recent article in The Sydney Morning Herald about HealthEngine's Practice Recognition System which has, for many years, been a win:win program for both patients and practices.

This article made us aware that we could be doing more to educate both patients and practices about why and how we publish feedback on the HealthEngine Practice Recognition System.

The HealthEngine Practice Recognition System aims to celebrate the amazing work of GPs and health practices around the country. HealthEngine is not and has never intended to be a traditional ratings and review site. As part of this program, patient feedback about their experience is gathered by HealthEngine and positive feedback is published on the profiles of practices rated highly and recommended by their patients. The aim is to bring attention to and celebrate high-performing practices.

Under AHPRA regulations, we are obliged to moderate positive feedback shared by patients to ensure that it is compliant. This often means removing clinical information, or comments that may identify the patient or a specific practitioner.

Negative feedback is not published but rather passed on confidentially and directly to the clinic completely unmoderated to help health practices improve moving forward.

We email all patients about their reviews being published and alert them to having possibly been moderated according to our guidelines. Patients have on occasion requested the non-publishing of moderated feedback and we happily comply. We have not intended to moderate any reviews to mislead readers, and over the last 3 years, have received very few complaints about the way we have moderated the comments, including from the patients who submitted them.

User trust is paramount to us at HealthEngine and we are conducting an internal and external review of the HealthEngine Practice Recognition System to ensure clarity, compliance and best practice regarding the way in which we review and publish patient comments.

If you have any further feedback on how we could improve our services, we'd love to hear from you at [email protected]

In the meantime, we have removed all customer feedback from our site until further notice pending the results of our review. We apologise for any inconvenience caused.

Sincerely,

Dr. Marcus Tan
Founder, CEO & Medical Director


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他家官网发布的总裁照片就这张


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哈哈哈哈~~~~不知道是不是精挑细选出来的

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review网站不都这样

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不信抬头看苍天饶过谁

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google review一样可以manage的.....

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有客户想用他家的系统

非常琐碎　也不便宜　就是广告打得想

我联系了他家的sales３次，给回复的都很少　　果断换了别的公司

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是吗 多少钱删一条差评

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I guess his soul is just the same as what this guy looks like.

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这面相干什么都不奇怪 Sorry

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有想法就能自己开个公司啊

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被你们一说 我特地去打开链接看了下照片

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是不是得罪了照相师？

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做网站的有百度的工作经验？

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Tan, 姓陈还是谭？

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不靠谱

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说实话用着还是挺方便的
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