如题，新房只有Telstra的cable，已经通知了tpg relocation ，tpg会帮接电话线吗？
评论
很可能不会。TPG没有自己的线路，都是用的Telstra的线路的。作为TPG的客服，应该事先告诉他们的客户新地址是否可以被开通服务，而不是客户说转哪儿就转哪儿的。建议问他们退钱，不退的话，可以escalate到他们的上级。换个地址99刀是小事，最主要是一relocation就等于自动renew contract，小心。
评论
我已经受到tpg的邮件说已经in progress，但我在新房找不到电话的接口。如果是电话线没接到屋里，tpg会帮我接吗？还是要我找人接？找什么人呢？
评论
嗯 你说的对的。复合TPG support这么说的，总之楼主是要Telstra的线的，以前有最好，没有的话，要申请电话线先，能不能装还是另外一回事。
. New Service Connection at locations with inactive phone line:
If you don't have an active phone line to make or receive calls at the location where you have nominated to have ADSL2+ with TPG Home Phone installed, there needs to have been a Telstra phone line previously connected at your premises. If there is a phone socket on the wall, then there has likely been a phone line connected.
You must have a spare ('vacant') copper pair into the Premises. If you are not sure, you can submit your registration and we will perform the service qualification check as part of the installation process. If we find that you do not have a spare copper pair into the Premises, you will be advised by email notification and the order will be cancelled.
Once your order is placed and the installation date/time is confirmed, TPG will advise you via email. TPG will also advise if you are required to be in attendance at the location of the installation on this date and time frame.
In most cases you will not be required to be in attendance at the site however in some cases a site visit by a Telstra contracted technician may be needed to complete the installation.
When a site visit is required by a Telstra contracted technician:
You may be required to provide the technician with access to your Network Boundary Point (see 2.15 for more details).
In some cases the Telstra technician is able to complete the installation without needing your assistance or contacting you. Regrettably we are unable to inform you if this would be the case however after the installation time frame has passed you may try to connect your modem/router (using the instructions included with the modem/router) or telephone handset.
Installation appointments that are required to be rescheduled due to you not being in attendance when required will result in additional charges. Please click here for ADSL 2+ with TPG Home Phone Additional Pricing.
You can choose to reschedule the site visit within 3 working days of the scheduled date without a rescheduling cost.
You will be responsible for arranging and paying for any cabling (if required) beyond the network boundary point (see 2.15 for more details).
TPG will provide you with a new phone number unless you qualify to transfer your existing active phone number at your current location to your new location where ADSL2+ with TPG Home Phone will be installed. See 2.3 for more details.
评论
建议直接打电话给他的account部，他们会按照地址查有没有线（或许有线，只是你不知道有），有的话最好，没有的话，他们会建议你走其他步骤，比如申请Telstra电话线的，实在不行就cancel tpg了，用Telstra Cable多爽。
评论
谢谢，我再找找看。最近搬家忙昏了，可能没找清楚，如果没有再找电工接。
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